Communication

Primary communication and the transfer of files are handled through email to maintain a written history of project details (unless otherwise noted). Be sure to check your Spam/Junk folders for any missed correspondence.

I am available by phone Monday-Friday, 11 AM-5 PM. 

*If I am not available, please leave a detailed voice message.*

Responsibilities  

Mocha Writer is responsible for:

• Providing requested materials (such as text and articles) for fees agreed upon in advance and turn in or deliver the materials by an agreed upon deadline.
• I will also do my best to communicate with the client when necessary.

The Client is responsible for:

• Giving clear direction of service requested.

• Maintaining contact throughout the length of service time.

• Providing service payment(s) on time.

• Providing information necessary to complete project (details, desired text and images, etc.).

• Ensuring that provided materials do not impose any copyright or trademarks that have already been established by another company or organization and cannot hold Mocha Writer liable if this proves to be true.

Services

Click here for a list of services.

Billing & Services

All work is individually priced to include research, labor and revisions. The fee includes at least one (1) mock sample and up to two (2) rounds of revisions towards completing the final work. Further revisions may incur additional fees. Revisons are considered minor yet relevant changes to the sample such as color changes, adding or removing elements or text, changing font styles, etc.

Deposits, payments and refunds

Pricing information, a project start date and an estimated finish date will be given to the client after the review of project details are received. Mocha Writer's project completions average two-four (2-4) weeks.

Most services require an initial, non-refundable deposit to be determined at the time the work begins. A final invoice with all associated fees will be issued within one-three (1-3) business days after the estimated finish date. If, for some reason, Mocha Writer is unable to complete the project by the estimated finish date, the client will be notified well in advance.

The remaining balance must be paid within the time frame specified on the invoice unless other arrangements are made. If no payment is received by that time, the project will be deemed dormant (see below).

Installments are accepted for some projects, but work will not be released until it is paid for in full.

Projects awaiting full payment will reflect a watermark until the remaining balance is $0.00.

Dormant Accounts

If the client starts a project but does not make any further payments and decides to abandon or become unavailable for 30 business days or more without notice or communication in the middle of a project, that client's account becomes dormant.

If the client wishes to return and remove any project from dormant status, the remaining balance must be paid in full, plus a reactivation fee may be charged.

Ownership and Property Rights

Mocha Writer reserves the right to display all created work in her portfolios and marketing materials for Mocha Writer.

Have questions? Please contact me at jamiefleming@mochawriter.com.